Intensive Case Management

What is Intensive Case Management?
Intensive Case Management (ICM) services are available to those with special needs. The ICM program is designed to assist members in finding resources in the community and assist with complex medical situations. The ICM coordinator will assist in coordinating care with the primary care physician and other care providers, such as hospitals and home health agencies. You could be eligible for ICM services if you are:

  • Elderly
  • Disabled
  • Blind/hearing impaired
  • Medically challenged

If you are a WVCH member and are having difficulty receiving medical care, medical supplies, or medications please call us at 1-866-318-5375 or TTY 1-800-735-2900.