Plan Documents

Since the inception of the EBT plan, the medical management component has taken place within the WVP Health Authority Medical Management Department. In late 2001, due to increased complexity and to ensure confidentiality for our membership, the decision was made to move utilization and medical management to Innovative Care Management beginning January 1, 2012.

ICM is a Portland based company with a long history of specializing in medical management decision making.

There were no changes to the plan benefits, authorization guidelines of claims adjudication due to theism transition.

As always our exceptional Customer Service staff at Cypress is available to assist you, 1-855-351-0582.

ICM may be reached at ICM contact:
Main number for request for authorization: 503-654-9447
Toll-Free: 1-800-862-3338
Fax Number: 503-654-8570