Non-Traditional Health Worker (NTHW) Special Programs Coordinator, WVP Health Authority
The NTHW Special Programs Coordinator will perform all aspects of initial outreach to potential member to enroll them in special programs. Many studies show that NTWHs contribute to improved health outcomes and overall health system savings through their impact on
(1) Improved prevention and chronic disease management, which reduces costly inpatient and urgent care costs;
(2) Cost-shifting, with increased utilization of lower cost health services; and
(3) Indirect savings associated with reallocation of expenditures within the health care system, e.g., by appropriate team allocations within the patient centered medical home.
Do initial outreach to potential members to enroll them in Special programs
Contact identified members in the community or by phone to see if interested in EDIT program
Meet with members and connect interested members to appropriate NTHW
Contact pregnant members by phone who are pregnant to educate them about Willamette Valley Community Health (WVCH) and community services
Educate members timely to ensure they obtain prenatal care within the first trimester of pregnancy or within one month of coming on plan.
Home and community outreach to pregnant members with prior history of drug and alcohol issues as identified in CIM claims data if unable to contact by phone:
Assess pregnant members to ensure adequate prenatal care
Assess pregnant members for alcohol and drug usage
For pregnant members currently struggling with alcohol or drug usage or history, to encourage engagement in MOMS program.
Provide training and on-going mentoring and support for our NTHWs in all our special programs including MOMS and EDIT.
Serve as resource for mentors around community services
Research and develop lists of community resources pertinent to Special Program members.
Work closely with Director, LEAD MOMS mentor and NCM to assess mentors on-going educational and training needs.
Attend court hearings, doctor’s appointments, and meetings in the community when mentors are unavailable or need assistance
Provide one on one mentoring services for members when other mentors are on vacation or have scheduling conflicts.
Outreach to providers and community along with Director to educate and promote Special programs.
Audit Special Program charts to ensure compliance with WVP Health Authority rule and procedures along with State and Federal Regulations.
Coordinate with Data Analyst and Director to ensure appropriate process and policies around data recording and collection.
Description of Duties:
Building and maintaining relationships with treatment staff, and other community resources contacts.
Meet with clients and assess their willingness and desire to work towards their personalized goals.
Complete a needs assessment to assess the needs of the client.
Help clients to engage in and successfully complete outpatient treatment for their chemical dependency as needed.
Help client to engage with their providers and follow their individualized care plan.
Assist with the development and implementation of transitioning from incarceration and/or treatment programs, back into the community.
Escort and provide transportation and/or bus passes.
Respond to emergency situations as required and provide back-up coverage to mentor as directed by program leads.
Introduce clients to the recovery community.
Work closely with parole and probation and treatment staff to make treatment plans and transition plans.
Follow-up with referral sources to determine outcomes and networking.
Maintain files, weekly documentation, status reports, statistical data and other required paperwork as directed.
Attend weekly staff meetings.
Presentations in the community about Special Programs.
Attend community meeting as needed.
On-call by telephone during work hours and when scheduled for on-call pager duty.
Perform random Urine screenings and Breathalyzers as needed
Perform Audits of charts
Assist in data collection
Perform other duties as assigned.
Skills and Abilities:
Ability to communicate clearly and concisely both orally and in writing.
Ability to work with difficult and resistant clients.
Ability to manage time and meet deadlines.
Ability to work courteously with the general public, clients, health care personnel, and co-workers.
Be a team player.
Ability to learn and apply training instructions.
Knowledge of chemical dependency/treatment.
Knowledge of mental health diagnosis/treatment.
Knowledge of community resources.
Ability to maintain professional boundaries.
Be dependable and on time.
Be available for training and further education.
Recovering from chemical dependency
Flexible work schedule required, involving some evenings and weekends.
Able to carry a cell phone and be reachable during work hours and when scheduled for on-call pager duty.
CADC certified preferred
Experience working with the criminal addict.
Current Oregon Drivers License and a good driving record.
Ability to effectively interact with co-workers, clients who have a diverse ethnic or cultural backgrounds, religious views, political affiliations, lifestyles, and sexual orientation and treat each with respect and dignity.